24-09 AWS Service Level Agreements
# DynamoDB SLA
AWS will use commercially reasonable efforts to make DynamoDB available with a Monthly Uptime Percentage for each AWS region, during any monthly billing cycle, of (a) at least 99.999% if the Global Tables SLA applies, or (b) at least 99.99% if the Standard SLA applies
In the event DynamoDB does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below
| Monthly Uptime Percentage | Service Credit Percentage | |
|---|---|---|
| Global Tables SLA | Less than 99.999% but equal to or greater than 99.0%, Less than 99.0% but equal to or greater than 95.0%, Less than 95.0% | 10%, 25%, 100% |
| Standard SLA | Less than 99.99% but equal to or greater than 99.0%, Less than 99.0% but equal to or greater than 95.0%, Less than 95.0% | 10%, 25%, 100% |
# Compute SLAs
- Amazon Elastic Compute Cloud (Amazon EC2)*
- Amazon Elastic Block Store (Amazon EBS)
- Amazon Elastic Container Service (Amazon ECS)
- AWS Fargate for Amazon ECS and Amazon EKS
AWS makes two SLA commitments for the Included Services:
- a Region-Level SLA that governs Included Services deployed across multiple AZs or regions, and
- an Instance-Level SLA that governs Amazon EC2 instances individually.
| Monthly Uptime Percentage | Service Credit Percentage | |
|---|---|---|
| Region-Level SLA | Less than 99.99% but equal to or greater than 99.0%, Less than 99.0% but equal to or greater than 95.0%, Less than 95.0% | 10%, 30%, 100% |
| Instance-Level SLA | Less than 99.5% but equal to or greater than 99.0%, Less than 99.0% but equal to or greater than 95.0%, Less than 95.0% | 10%, 30%, 100% |
# RDS SLA
AWS will use commercially reasonable efforts to make Multi-AZ instances available with a Monthly Uptime Percentage of at least 99.95% during any monthly billing cycle
In the event Amazon RDS does not meet the Monthly Uptime Percentage commitment, you will be eligible to receive a Service Credit as described below.
| Monthly Uptime Percentage | Service Credit Percentage |
|---|---|
| Less than 99.95% but equal to or greater than 99.0%, Less than 99.0% but equal to or greater than 95.0%, Less than 95.0% | 10%, 25%, 100% |